Dental Lab Fixed Department Lead Technician with Operations Management

We are seeking an experienced Fixed Department Lead Dental Lab Technician with strong technical skills, dental lab operations experience, leadership skills, and a passion for engaging with the dental community. Currently 80% of the time will be at bench, and 20% will be in running the lab operations, managing workflow, and engaging with our clients.

For the right candidate, this position will evolve into a full-time Operations or General Manager role for the lab.

Key Responsibilities:

Technical Expertise & Hands-on Work at the Bench:

• Perform hands-on work in crowns, implants, and All-On-X restorations.
• Assist technicians with case troubleshooting and exploring improved manufacturing techniques.
• Oversee quality control initiatives, ensuring that all cases meet lab standards and doctor requirements.

Operations Management & Leadership:

• Lead, motivate, train, and develop the laboratory team to ensure operational excellence.
• Oversee the entire production workflow, from case intake to final delivery, ensuring high-quality standards and on-time case completion.
• Drive efficiency, profitability, and productivity, managing labor-to-sales ratios and production supply costs.
• Ensure compliance with industry regulations, safety protocols, and laboratory best practices.
• Work closely with department leaders to optimize workflows and eliminate root causes of remakes.
• Provide regular feedback and performance evaluations, holding staff accountable for reaching goals.
• Maintain accurate production schedules, client interactions, and sales activity records.
• Provide regular reports on laboratory performance, sales progress, and business growth initiatives.

Qualifications:

• 5+ years of dental lab experience, fixed restorations, implants and All-On-4.
• 2+ years of management experience, with a strong ability to lead, develop, and inspire others.
• Expertise in dental materials, and CAD/CAM workflows.
• Ability to engage with clients and build relationships.